Facebook Chairman and CEO Mark Zuckerberg.
Erin Scott | Reuters
Facebook employees and contractors complained on Monday that they couldn’t log into their work accounts after the company’s worst outage since 2008.
The six-hour shutdown on Monday not only barred the company’s more than 3 billion users from accessing Facebook and its Instagram and WhatsApp services, but also affected employees’ internal systems.
Specifically, employees say the power outages have left them out of reach of the tools they use to track information like the number of people using a particular service and internal chat capabilities. Activists demanded anonymity to discuss internal secrets.
An engineer tasked with helping solve the service problem also could not log on and could not attend to fix the problem due to a severe power outage, a person familiar with the situation told CNBC. .
The suspension suggests Francis Hague, a former product manager for Facebook’s citizenship team, is a whistleblower behind several internal documents cited in the Wall Street Journal’s “Facebook Files” series of reports. Occurs a day after revealing.
An Instagram employee told CNBC that some of the employees were the karma of recent whistleblower tests. That’s bad for manufacturers and brands planning to launch an advertising campaign on Monday, employees said.
A Facebook contractor told CNBC that employees had to go online every five minutes to see if anything had changed, creating a tense atmosphere.
A spokesperson for the company said in a text message that their email was not working and directed CNBC to a tweet by Facebook Chief Technology Officer Mike Schroepfer as the company’s official statement on the issue. ..
“Currently, a *sincere* apology to all those affected by the shutdown of Facebook services.” Tweet Schrapfer announced that he had resigned from the company last month. “There is a network problem and the team is working on debugging and restoring as quickly as possible.”
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